Below are the Frequently Asked Questions by most of our customers. Do have a read and we hope it helps!
What are your sizing like?
Our t-shirts are unisex sizing and Standard Asian Fit. We highly advise customers to measure using our size charts against a t-shirt that they currently use. Most of the time, they’ll be able to find a right match.
A side note to remember, do give an allowance of 1-2cm of variance for t-shirt sizing.
What shipping options do you offer?
Your orders will be a door step delivery done by J&T Express. Shipping is free for orders of $40 and above. There will be a surcharge of $5 for any order below $40.
How long will my delivery take?
Once order has been confirmed, it will be within 2-5 working days for the item to reach you. For orders containing canvas items, it will take about 7-10 working days.
Will I be provided with a tracking code & link for my orders?
Yes, you’ll definitely be provided with a tracking code & link for your orders.
The link says that my item has been delivered, but I still haven’t received it.
As the item will be delivered to door step, do help to check if the delivery guy might have left it at your shoe rack, gate or riser for safety reasons in the event someone is not at home.
Help! I really need to place an urgent order and have it delivered by today, is this possible?
There’s 2 options to get around this.
1) You may place an order, make a payment and indicate the timing for self collection at the notes during check out. And once ready, we will alert you and you can head down to our office to retrieve your order.
2) You may place an order and drop us a WhatsApp at +65 8028 8246 & we will liaise with you in regards to same day delivery. Extra courier charges will apply.
RETURN & EXCHANGES
I don’t like the t-shirt, can I return it?
We are so sorry to hear that, unfortunately we will review any returns on a case to case basis, but fret not, do drop us an email at firstname.lastname@example.org, inform us on the reasons, and we will have a look at it.
Do you do refunds?
Unfortunately we don’t do refunds, but we will ensure to do our best so that all our customers are happy with their purchases. However, you may write in to us should there be any reasons that you are not satisfied with the product and we can discuss more from there.
The size doesn’t fit, can I exchange it for a different size?
Most of our tees are printed upon demand, and unfortunately due to that we cannot do exchanges. However, you may write in to us and let us know what is the issue and we will review it case by case.
GARMENT CARE GUIDE
Will my t-shirt shrink?
With proper care, your t-shirt should not shrink. We highly advise to cold wash and hang to air dry. Do not wash in hot water or use the dryer as high temperatures can cause for Cotton that is a natural fibre to shrink.
Can I iron on the print?
We highly recommend to light piece of cloth over the t-shirt and iron above it.
What are the other ways that I can ensure the lifespan of my t-shirt?
You may follow the steps below:
– Do not dry clean
– Wash inside out
– Wash in cold water
– Wash in delicate setting
– Use mild detergents
– Do not put in dryer
– Do not iron directly onto design
– Do not use bleach